Introduction

Welcome to Erythro Labs Pvt. Ltd. ("Erythro Labs," "we," "our," "us"). We are committed to safeguarding your personal information and ensuring transparency in how we handle your data. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the rights you have regarding your personal data. This policy applies to all users of our website and services, including patients, customers, and other visitors.

Information We Collect

We collect various types of information to provide our services effectively and efficiently. This information may be collected directly from you, automatically as you interact with our services, or from third parties. Below is a detailed overview of the types of information we collect:

1. Personal Information

Full Name: We collect your full name to identify you and provide personalized services. This information is essential for booking diagnostic tests, creating reports, and communicating with you.

Email Address: Your email address is collected to facilitate communication, including sending order confirmations, test results, and important updates about our services. It also serves as your username for logging into our platform.

Password: To secure your account, we require you to create a password. This password is stored in an encrypted format, and we recommend that you choose a strong, unique password for your account.

Mobile Number: We collect your mobile number for quick communication, including appointment reminders, order updates, and any necessary support interactions.

Patient Information: If you are booking tests for someone else, we collect the patient's information to ensure that test results are accurately matched and delivered.

Address: We may collect your home or work address to facilitate service delivery, especially if you require home sample collection or physical delivery of test reports.

2. Payment Information

Payment Gateway: We use PhonePe as our secure payment gateway to process transactions. When you make a payment, your financial information (such as credit card details) is securely handled by PhonePe, and we do not store this information on our servers.

How We Use Your Information

We use the information we collect for various purposes, all aimed at providing you with high-quality, reliable diagnostic services. Below is a detailed explanation of how we utilize your data:

1. To Provide and Enhance Our Services

• Service Provision: Your personal information allows us to deliver diagnostic services, including booking appointments, conducting tests, and delivering results.

• User Experience: We may analyze how you use our website and services to enhance your user experience by personalizing content, improving website functionality, and streamlining navigation.

2. Communication

• Order and Service Updates: We use your email address and/or mobile number to send you updates related to your orders, including confirmation of bookings, status of test reports, and any necessary follow-up information.

• Customer Support: Your contact details enable us to provide effective customer support, addressing any issues or inquiries you may have.

3. Payment Processing

• Secure Transactions: We use PhonePe to process payments securely. Your payment details are handled by PhonePe, ensuring that your financial information remains secure and confidential.

4. Legal Compliance and Security

• Legal Obligations: We may use your information to comply with legal requirements, such as reporting obligations or responding to legal requests.

• Security: To protect against fraud and unauthorized access, we may monitor and analyze your interactions with our website.

How We Share Your Information

Your privacy is of utmost importance to us, and we do not sell or trade your personal information. However, in certain circumstances, we may share your data with third parties as outlined below:

1. Third-Party Service Providers

• Payment Gateway: We share your payment details with PhonePe to process your transactions. PhonePe’s privacy practices govern how they handle your information.

• Service Partners: In some cases, we may work with third-party partners to deliver specific services, such as home sample collection or specialized tests. These partners are contractually obligated to protect your information and use it only for the agreed-upon purposes.

2. Legal Requirements

• Compliance with Laws: We may disclose your personal information if required by law, regulation, legal process, or governmental request.

• Protection of Rights: If necessary, we may share your data to protect our rights, enforce our terms of service, or protect the safety of our users and the public.

Data Security

We are committed to securing your personal information. We use industry-standard security measures, including encryption, access controls, and secure data storage, to protect your data from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, please note that no method of transmission over the internet or electronic storage is entirely secure. We encourage you to take steps to protect your account, such as using a strong password and logging out after each session.

Order Cancellation

If you need to cancel an order, you can do so by contacting us via email at support@erythrolab.com. Please include your order details and the reason for cancellation in your email. Our customer support team will process your cancellation request according to our cancellation policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Erythro Labs Pvt. Ltd.
Email: support@erythrolab.com

Thank you for trusting Erythro Labs Pvt. Ltd. with your personal information. We are committed to ensuring that your privacy is protected and respected.